Mastering the Science of Service: A CTS Symposium Primer

November starts with the 22nd annual Compete Through Service Symposium, produced by the Center for Services Leadership at Arizona State University. I’m a multiple event attendee. Because I’m also an alum, they let me hang around and produce some social media tied to the event.

This year may feature the best roster of service business speakers yet. If you’re going, here’s a peak at the who’s who of service businesses you’ll see on the main stage. If you’re not, it’s who you’re missing, but can catch snippets of if you’re following me on Twitter or following the CTS blog.

To get warmed up, I’m including a few articles from some of the speakers, showcasing their service models:

Services at Procter and Gamble - A Paradigm Shift: Nathan Estruth, General Manager, The Procter & Gamble Company

Related content:

• HBR Blog: Is Mr. Clean Service Ready?
• I also wrote about Tide Cleaners awhile back.

  

The Grameen Method of Action in Business Services: Vidar Jorgensen, President, Grameen America and Grameen Research Advisor, Grameen Trust and Grameen Health Trust Chairman

Related content:

• The Grameen America blog
• Microfinance in the U.S. Can Lenders Like Grameen Succeed?
• The Economist: Financial Services for the Poor

Luck & Perspective: Bob Parsons, Chief Executive Officer, Go Daddy Group.

Related Content

• Bob Parsons’ personal blog

A Relentless Focus on Member Service: Wayne Peacock, Executive Vice President, Member Experience, USAA

Related Content

• Stellar Service Brand USAA puts its money where its mouth is 
• USAA is tops in customer service 

A Nice House in a Tough Neighborhood: John Beuerlein, General Partner, Client Service Excellence, Edward Jones

Related Content

• Wsj.com: School of Hard Knocks: Edward Jones Still Sells Investments Door-to-Door
• HBR Blog: Can you say what your strategy is?

I'll feature more Compete Through Service content in the days & weeks leading up to November 2nd.  From Symposium, I'll be giving live updates by Twitter, and updating the blog with updates of what is certain to be some spectacular content.