A partial list of Twitter friends, acquaintances and personalities I’m grateful for having had the benefit of 2010. Each enriched my experience in social media, business, marketing, leadership, and life to an extent I can only hope to ever reciprocate. I’ve listed them by their Twitter handles, but they also have blogs, businesses, speak, write and are generally present in the business and social media communities. The commentary is a rough copy of what I tweeted about them under the #100PeopleImGratefulFor hashtag.
- @briansolis, @danielpink, @unmarketing: Terrific work I would not have discovered in 2010 without Twitter.
- @KetelboeterPR, @dawnamaclean, @JenKuhnPR, @aimeelucas: For your passion discovering & promoting great service!
@VIVAssistants, @PhaseWare, For some of the best commentary I hear every week in the #custserv chat.
- @sokoloffharness: For being a terrific friend and the surrogate jewish mother everyone deserves.
- @theroasterie, @johnnystavern, @nelsonatkinsmuseum, @henhousemarket, @boulevardbeer: Kansas City businesses engaging in the social media conversation.
- @ZapposD_Rob: for evangelizing a worthy culture in a way that can be applicable to every culture.
- @PricingRight: For having the service orientation, but also demanding the data.
- @barrypeters, @choypw, @jen_reyna, @jeanniecw, @chris_bailey, @Lisa_A_Ford, @CoCreatr, terrific customer experience leaders!
- @mjayliebs, @ralph_ohr, @JohnFMoore, @btemkin: For exposing so many to terrific service design content.
- @WPCCSL, @AliciaHatCSL: For hosting the Compete through Service Symposium and advancing the Science of Service. #ctss
- @Brainzooming: Terrific mentor. Better friend.
- @customers_shoes, @yourcustomers, @ecocustomers: For your passion discovering & promoting great service!
- @Jeannebliss, @ChipRBell, @EYellin - some favorite service biz (and it’s all service biz) authors.
- @mannysdeli: For the best damned sandwich I’ve ever had. (I’m a sandwich guy)
- @josephmichelli, @saltpeppergroup: customer experience allstars and terrific writers!
- @tompeters: classic, but willing to evolve to the world we face today and the one we’ll face in 10, 20, 100? years.
- @amandakaufmann, @gregortbach, @action_jay, @ty_sullivan: great weekly commentary in the #custserv chat.
- @artduservice, @sarah_gore, @stephaniethum, @jowyang: For your passion for promoting great customer service!
- @SybilQSM, @bcarrol7, @KristinaEvey, @ScottMcKain, @9Inchmarketing: some of my favorite service blog posts of the year.
- @TalentCulture, @MeghanMBiro: For collecting such a talented group of servant-leaders, innovators, and change agents.
- @guy1067, @knowledgebishop, @richardnatoli, @EYellin, @geoff_snyder: some of the best commentary weekly in #custserv.
- @chriszane: For the living & proving the business philosophy of giving more than seems reasonable.
- @frankeliason: For true leadership in making service social.
- @bsdalton, @DeliverBliss, @ericjacques: outstanding service business kindred spirits.
@royatkinson, @marshacollier, @JeffreyJKingman: creating, hosting, leading, giving themselves to the #custserv group.
- @ariegoldshlager, @wimrampen, @prem_k, @GrahamHill, @ekolsky: for being my window to the best service design content.
- @jedlangdon, @LindaIreland, @meannie, @kevinstirtz, @jon_ferrara, @chris_bailey: Some of my customer experience allstars!
- @tedcoine: For being one of the few standing at the intersection of C-Suite Avenue and Common Sense Road.
- @WriteTheCompany: For demonstrating humanity (or lack of it) in corporate communications, making us laugh while doing it.
My deepest thanks to all this group has brought the service business community, and me personally, over the last year.
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