tag:blogger.com,1999:blog-6973104615594350941.post8314669142861077296..comments2023-11-05T03:29:27.005-08:00Comments on Service Encounters Onstage: More service than is reasonable.Chris Reaburnhttp://www.blogger.com/profile/07769450787828343311noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-6973104615594350941.post-6946107914665951062011-03-28T19:44:42.377-07:002011-03-28T19:44:42.377-07:00Linda,
Thank you for your comment! I love Chris&#...Linda,<br /><br />Thank you for your comment! I love Chris' story, and believe his business model to be preferential to most.<br /><br />That said, there is no one model that works in any business, and service businesses are no exception. Other service strategies could work for others as well as his does for him.<br /><br />What doesn't work is to use a service excellence business model without the proper processes and people to deliver on the promise every day.Chris Reaburnhttps://www.blogger.com/profile/07769450787828343311noreply@blogger.comtag:blogger.com,1999:blog-6973104615594350941.post-647033234890849572011-03-27T15:01:45.183-07:002011-03-27T15:01:45.183-07:00Aside from being inspired by Zane's clear comm...Aside from being inspired by Zane's clear commitment to serving his customers, I appreciate your post Chris for the realism you inject. I Just as the Zappos model (a service company that happens to sell shoes) is not right for every business, I agree with you that the Zane Cycles' over and beyond service model might not work for others either. <br /><br />An inspiring lesson, yes. And a reminder that as leaders we must proactively make a very clear choice about the need we solve and the target experience we design to solve it. Thanks Chris. LCILinda Irelandhttps://www.blogger.com/profile/04760297441803895777noreply@blogger.com